Refund Policy

REFUND POLICY OF SampsGilli Pty Ltd

T/A OMG Donuts Darling Downs

This Refund Policy ("Policy") applies to the following purchases: Online Purchases

1. General

(a) We offer refunds or replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a) Under the Australian Consumer Law:

(i) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled

(A) to cancel the purchase; and

(B) to a refund for the price of the goods

(ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.

(b) We offer refunds or replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product which you purchased from us is not up to our quality of standard then you may be entitled to a replacement or refund.

3. Cancellation and Change of Mind

(a) In the event that you receive the products you have purchased, as stated, but that you simply change your mind then you are not entitled to a refund.

4. Products Damaged During Delivery

(a) In the event that the product you ordered has been damaged during delivery:

(i) Please contact us the same day of delivery.

(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 1 days from the date of receiving the product.

5. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide replacement or refund for a product purchased by you if:

(a) You mistreated the said product in a way which caused the problem.

(b) Any other exceptions that apply under the Australian Consumer Law.

6. Shipping Costs for Returns

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

(b) In the event that we organise collection of a Returned Product, and it turns out not to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of collection of the Returned Product.

7. Response Time

(a) We aim to process any requests for replacements or refunds within the same day of receipt.

8. How to Return Products

(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.

(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

(d) You may be required to provide a government issued identification to qualify for a refund or replacement.

9. Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: hello@omgdonutsdarlingdowns